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Advance Notice of ePharmacy Downtime: Friday 6th March 2015, 18:15 to 23:59

ePharmacy Message Store Software Upgrade  

The ePharmacy Message Store (ePMS) will be upgraded on the evening of Friday 6th March to add functionality that will remove the current 14 day reclaim window restriction.  The change will allow AMS Claim and AMS Cancellation messages to be sent and utilised by PSD at any time after the initial claim as long as the prescription form is still within the Pharmacy.  For more information on the business reasons behind the addition of the functionality see here

The upgrade will take place from 6:15pm on Friday 6th March 2015 for a period of approx. 5¾ hours.  During this period ePMS will be unavailable.

Impact

Those pharmacies and GP practices that operate later than 6:15pm on Friday 6th March 2015 will find that ePharmacy messages will not complete successfully.

Community Pharmacy

Prescription requests (scanning barcodes) will NOT return prescriptions

  • If possible, request (scan) all prescriptions collected/delivered to the pharmacy that are to be dispensed on the Friday evening before 6pm.
  • For all prescriptions received during the downtime period please continue to request (scan) the barcode.  No message will be retrieved however this means the prescription can still be claimed electronically.  (Patient and items will have to be manually selected)

AMS and CMS prescription claims sent will not be successfully received by ePMS

  • Please continue to send claim messages as normal.  These will not send successfully and remain in a ‘sent’ state
  • From TUESDAY morning using your message management functions please re-submit all unsent claims from Friday eveningNote: The PMR adapter ‘retry’ service will likely be able to send a large percentage of unsent messages once ePMS is available again.  Hence wait until Tuesday morning until checking for any to resend

CMS and MAS registration requests will not be successfully received by ePMS

  • Please register patients as normal in order that the registration form is produced.  These will not send successfully and remain in a ‘sent’ state
  • From TUESDAY morning using your message management functions please re-submit all unsent registration requests from Friday evening. Note: The PMR adapter ‘retry’ service will likely be able to send a large percentage of unsent messages once ePMS is available again.  Hence wait until Tuesday morning until checking for any to resend

MAS consultation claim messages will not be successfully received by ePMS

  • Please provide consultations and produce CP2 forms as normal.  The claim message will not send successfullyand remain in a ‘sent’ state
  • From TUESDAY morning using your message management functions please re-submit all unsent MAS consultation claims from Friday evening. Note: The PMR adapter ‘retry’ service will likely be able to send a large percentage of unsent messages once ePMS is available again.  Hence wait until Tuesday morning until checking for any to resend

Endorsing Guide - V1.7 (January 2015)

(3 February 2015)

The following amendments have been made to the Endorsing Guide. Please take the time to read and familiarise yourself with this new information.

  • Section 2.1.5 has 2 new companies added to generic manufacturers list

  • A new section 2.2.6 - Made to Measure endorsement has been added
  • A new section 2.2.7 - Measure and Fitted endorsement has been added
  • Section 2.2.8 highlights the use of PC/PMR endorsements
  • Section 2.2.10 'Other’ endorsement now included for AMS
  • A new section 2.2.15 - Urgent dispensing endorsement added
  • A new section 3.2 - Limited Life endorsement has been added using instalment dispensing endorsement

N.B We now use the electronic information, where available, as our primary source of data within the payment process including the manual processing of prescription items.

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Communication on Introduction of Instalment Automation and Removal of the 14 day eClaim Modification Limit

(6 January 2015)

From 1st February 2015, Practitioner Services (PSD) will commence automation of electronic Instalment dispensed claims (i.e. for electronic claims submitted from 1st Feb onwards). Read more>>

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ePharmacy Infrastructure upgrade – confirmation of upgrade weekend

(6 January 2015)

As previously advised in our news article of 3rd December 2014 below, the ePharmacy infrastructure will undergo a significant upgrade that will necessitate that the ePMS and PCR are unavailable for the period of an entire weekend (6pm Friday evening until 6am Monday morning).

The upgrade will take place from 6pm on Friday 23rd January 2015 until 6am Monday 26th January 2015 and the ePMS and PCR will be unavailable for that period. Read more>>

Important:- Remove GP10 Right Hand Side Repeat Information Form Prior to Submitting to Practitioner Services

(8 December 2014)

Practitioner & Counrter Fraud Services (P&CFS) Scanning Services have noticed an increase in forms submitted for processing with the right hand side counterpart of GP10s still attached. It is highly important that the unused counterpart of the prescription form is removed as part of the dispensing process. This will then allow an uninterrupted scanning process, reducing paper jams and the likelihood of damage to the P&CFS scanners. Please only submit the prescription form for payment.

ePharmacy Infrastructure Upgrade – Advance Notice of Unavailability

(3 December 2014)

The ePharmacy infrastructure will undergo a significant upgrade that will necessitate that the ePMS and PCR are unavailable for the period of an entire weekend (7pm Friday evening until 6am Monday morning).

The dates ePMS and PCR will be unavailable are not finalised, although it is anticipated that it will the weekend of Friday 23rd to Monday 26th January 2015.

This communication is to establish awareness of the upgrade, further communications will follow.  The next will be approximately 3 weeks before the upgrade will take place.  This will confirm the date of the upgrade and provide details of the impact and actions required.

If you have any questions, please contact the PSD ePharmacy Helpdesk or your NHS Board’s Community Pharmacy IM&T Facilitator.

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