Welcome to the
Community Pharmacy Website
ePharmacy Helpdesk Easter Public Holidays
(13 April 2017)
The ePharmacy Helpdesk will be closed for the Easter Public Holidays and will resume for business on Tuesday 18th April 2017 at 8.30am.
Scottish Government Support Purchase of Hand Held Tablet Devices for Community Pharmacies
As Community Pharmacies will already be aware, a SWAN wifi capability is being rolled out over the next 6 months to all CPs that are directly connected to the SWAN network. One of the main purposes of providing wifi is to enable the use of hand held tablet devices for PCR and other web based applications used within the pharmacy.
To assist with the purchase of a tablet to be used on the SWAN CP wifi network, the Scottish Government is providing a payment of £200 towards the cost of a first device. This payment will be included in the January dispensing month payment, due at the end of March. It will be shown on the pharmacy payment eSchedule as an adjustment, marked Wifitablet.
To use the tablet (or a wirelessly connected laptop) for PCR, PCR association will still need to be undertaken from the server PC, where the ePharmacy certificate is installed, each day, but then all subsequent PCR operations will be able to be accomplished from the tablet or laptop.
The choice of tablet to be purchased will be for the community pharmacy contractor but it is recommended that a large sized tablet is chosen. It is not recommended that anything less than 8 inches is used. The ePharmacy Programme completed testing of two tablets last year to ensure they work properly with PCR. These were:
iPad Air 2, iOS8.4, Safari (Fully tested)
Google Nexus 9, Android 5.1, Chrome (Fully tested)
The ePharmacy Programme is currently testing the following tablets with the latest versions of operating system / browser, and is expected to complete this testing by the end of April 2017. You may wish to hold off purchase of any of these tablets until we confirm that testing is complete. The two newer models under test are:
iPad Air 2, iOS10.2.1, Safari
Samsung Galaxy Tab S2 (2016), 9.7”, Android 6.0.1, Chrome
Community pharmacies not directly connected to SWAN (e.g. corporates with their own network) will also receive the £200/CP to support tablet purchase if they have previously agreed with the ePharmacy Programme an intent to supply a similarly secure wifi network in their pharmacies that will not be vulnerable to security breaches that would endanger patient confidentiality, e.g. don't allow patient connectivity to the network.
Finally, we would like to thank Community Pharmacies for their support in data collection and rollout of the wifi project. The SWAN team has commented that Community Pharmacies have been one of the most responsive and proactive groups they have dealt with.
Attention !! - Item Not Collected or Item Not Dispensed
(15 March 2017)
Practitioner Services continues to receive and pay for items which have not been collected or dispensed. This happens when pharmacies are annotating the paper prescription BUT NOT applying the corresponding electronic endorsement.
Where there is electronic claim data, Practitioner Services uses the electronic data as the primary source for payment, therefore in the majority of cases the paper form is no longer seen by our prescription data analysts.
To prevent NHS Scotland paying for items that have not been collected or dispensed, the following processes must be adhered to; failure to comply with these processes could result in Practitioner Services passing your details on to Counter Fraud Services for further investigation.
It is imperative that when an item has not been dispensed (ND) or collected (NC) that the relevant electronic endorsement is applied as part of the dispensing process and that the paper is annotated with the corresponding relevant endorsement. The paper endorsement can either be printed via an endorsing printer or handwritten by the dispenser.
A change was introduced in March 2015, making it possible to cancel, edit and re-submit the electronic message, as often as required, to support dispensing whilst the prescription form is still at the pharmacy.
To indicate that an item has not been collected or not been dispensed, the CP should apply the ‘not collected’ or ‘not dispensed’ endorsement in the electronic claim message and on the paper form should print ‘NC’ or ‘ND’ under the pack size boxes for that item.
If you have already submitted the electronic claim and the paper form is still in the pharmacy, you MUST retrieve the electronic claim; either cancel the claim and resubmit an amended claim or edit the claim and resubmit. This process varies depending on your pharmacy system however you will find instructions/guidance in your PMR user manual.
New Website Latest update Launch - Mid April 2017
The Community Pharamcy website will become part of the wider NHS National Services Scotland website. This is part of the NSS commitment to develop our services and make them more cost effective and easily accessible. It will bring together the current Community Pharmacy and Practitioner Services websites on a new mobile and user friendly platform.
The website will become the primary guide on how to use our services.
We are working to ensure that we meet your current and future requirements. This will include having a website that has the ability to be adapted quickly, is secure and allows future development.
We won’t host any patient information. All patient information we once hosted has been moved over to NHS Inform.
What you need to do?
You don’t have to do anything until the site goes live. When the new site goes live, we will make you aware of the new website address.
When the website goes live you’ll notice –
- It will look different to what you’ve been using
- The content will be shorter, making greater use of plain English
- It will be easier to find what you’re looking for
- You can view it on a range of devices such as your phone or tablet
If you have any questions meantime, please do not hesitate to contact email@example.com.
Introduction of WiFi within Community Pharmacy and Technical Refresh of SWAN (Scheduling of Appointments)
(7 March 2017)
As previously advised, from January 2017 the SWAN (Scottish Wide Area Network) provided to Community Pharmacies will be refreshed and extended to include a SWAN managed wireless network. This will allow the connection of wireless enabled devices to the local SWAN network within the pharmacy, including iPads and other hand held tablets.
Thank you to those of you who have completed the online survey, for those still to complete link to the survey can be found in the link above.
Pilot sites were successfully completed week commencing 27th February 2017.
The full rollout of the project is scheduled to begin during the last two weeks in March. Your support is required to ensure a smooth process and minimum disruption to service. Please note that all communications of appointments for the wifi installation will go to the email addresses of the administrators identified in the survey. It is critically important that the owners of the email addresses provided check these email accounts for appointment details on a regular basis, or the installation team may appear on a date you were not expecting. If the administrators noted in the survey are no longer on the pharmacy staff then it is critical that you contact the ePharmacy helpdesk with details of replacement administrators.
Please be advised the process is as follows:-
- Guest Administrators will receive the schedule to the email address that was provided within the survey. We would ask them to:-
- Check the schedule for your appointment date; this will be either an AM or PM slot.
- If the scheduled date is not suitable, you must inform the ePharmacy Helpdesk as soon as possible but within a maximum of 5 days.
- If we are not informed and access is refused when an engineer attends, then additional costs will be incurred for the engineer to reschedule an additional appointment (in the region of £626). In the event of a pharmacy refusing access to a scheduled wifi installation appointment, the pharmacy will have the choice of paying the additional charge or no longer proceeding with the wifi service. Therefore it is critical that you regularly check the provided email address for appointment details.
- Please include your contractor code in all communications.
- As detailed previously:-
- One of the guest administrators named in the survey must be on-site during installation.
- A mobile device must also be available for installation and testing.
- Minimal interruption to the pharmacy SWAN connectivity is expected (average 2 minutes), although engineers will be on site for longer configuring the equipment and confirming its correct operation.
- Appointments will be advised 4 weeks in advance, except for those in March/early April where less advance notice can be given. 5 days prior to your appointment a reminder will be sent, at this time if any issues occur please inform ePharmacy Helpdesk as soon as possible.
Thank you for your assistance
ePharmacy Helpdesk – 0131 275 6600
e-mail - firstname.lastname@example.org
No Smoking Day - 8th March 2017
(14 February 2017)
No Smoking Day is fast approaching and ASH Scotland has been working with NHS Inform/Smokeline and other partners to get the day off to a flying start.
This year’s national theme “feel like a winner” offers smokers the chance to feel great and save money by quitting.
You can see and download posters and electronic materials and access other key campaign materials including a smoking savings calculator and quit smoking tools from the NHS Inform website at http://bit.ly/2khHmma
ASH Scotland is running a twitter and facebook thunderclap. It’s a simple process to sign up, just a couple of clicks and allowing one-off access for thunderclap to your twitter or facebook account. Everyone that signs up for our thunderclap will issue a tweet at midday on 08 March, encouraging all their followers to access the resources on the NHS Inform website. Please sign up and encourage your followers to do so at: http://bit.ly/2k7qRNp
The hashtag for the day is #NoSmokingDay and you can also add the official Twibbon to your Twitter account.
ASH Scotland has and would be happy to share information to support local press work, including quotes, photos and local statistics.
Please help to support No Smoking Day and help us get the information about this year’s No Smoking Day out to your networks and out to the public to help encourage smokers to quit.
Feel free to get in touch with us at ASH Scotland. You can email email@example.com or phone 0131 225 4725.
Quality Improvement Methodology and Closer Partnership Working Payment
We would be grateful if all community pharmacists could please complete and return the form for the payment received for the Quality Improvement Methodology and Closer Partnership Working payment . All forms must be returned by 31st March 2017.
ePharmacy News - Edition 14
The latest ePharmacy Newsletter was posted to all Pharmacies at the end of December 2016. Click here to read a copy of it.
- ePharmacy Programme Update
- Patient Care Record (PCR) Changes
- ePharmacy Results
- Universal Claim Framework
- Online Reporting
- Infrastructure Support
- Website Redesign
Update on Community Pharmacy Infrastructure for CPs connected directly to SWAN (formerly N3)
(29 November 2016)
Introduction of WiFi within Community Pharmacy and Technical Refresh of SWAN.
From January 2017 the SWAN (Scottish Wide Area Network) network provided to Community Pharmacies will be refreshed and extended to include a SWAN managed wireless network. This will allow the connection of wireless enabled devices to the local SWAN network within the pharmacy, including iPads and other hand held tablets.
This service will be provisioned for Community Pharmacies who are directly connected to the SWAN network. This service will be provided at no cost for the first 3 years of its use, and then an annual charge will apply should the Community Pharmacy wish to continue using the SWAN WiFi service. This charge will cover support, configuration changes and repair/replacement of faulty WiFi routers.
In order to manage internal access to the CP wireless network the pharmacy will need to identify a registered Guest Administrator from within the pharmacy team who will have the ability to add devices to the network. The purpose of the wireless network is to connect operational equipment used in the pharmacy to the local network. It is not to be used for connecting staff, patients or members of the public to the internet. By keeping the WiFi network under SWAN management it reduces any security vulnerabilities to the SWAN network from external hacking.
The rollout will be spread across 2017. To ensure minimal disruption during rollout Community Pharmacies are required to complete an online survey to enable the rollout to commence. Failure to complete this survey may result in the pharmacy network not being upgraded. At the time of the WiFi installation the SWAN technology will be refreshed, the old BT N3 router will be swapped for a new SWAN router (unless there has been a recent router swap).
WiFi Connection Next Steps
It is essential that you complete the survey to ensure your pharmacy upgrade to wifi proceeds at minimum impact to your business. Failure to do this may mean no upgrade is performed.
iPad / Android / Windows tablet purchase
To encourage use of the WiFi service, the Scottish Government is offering financial support to all Community Pharmacies towards the purchase of a tablet device such as an Apple/Android/Windows tablet. This support will be a minimum of £150 per Community Pharmacy. Further details of how this money can be received will be detailed in a subsequent communication.
Withdrawal of NHS hosted Anti Virus Service
As a result of the ongoing complexity of community pharmacy networks (variety of Windows versions and mix of devices connected) the anti virus (A/V) service provided by NHS Scotland will be withdrawn on 31st March 2017.
Pharmacies are reminded that their code of connection agreement with NHS Scotland that enables them to use the SWAN network (which supports the delivery of community pharmacy contract services) requires they ensure they have suitable antivirus protection. Community pharmacy contractors will need to put in place a replacement service by 1st April 2017 for each pharmacy directly connected to SWAN. All of the PMR suppliers can provide such a service, and this should be the first port of call for any CP to replace the current service.
Why is NHS withdrawing the A/V service?
- The a/v software has caused operational problems for PMRs/CPs, partly because PMRs do not test their PMR product against the specific antivirus software provided. This has often required a lot of effort to resolve interactions between the two systems. Impacts were typically slow running PMRs at busy times of the day.
- In today’s business climate it is expected that most small businesses take responsibility for their own cyber security.
- Pharmacies have other devices on the network, such as Point of Sale terminals that have also consumed a/v licences.
- As CPs expand the range of equipment used (e.g. methadone PCs, PoS, tablets, laptops, future wireless devices) the complexity of offering a managed service that keeps up to date with all deployed devices, their operating systems, and doesn’t interfere with daily operation of the pharmacy’s PMR operation is becoming an increasingly difficult task for NSS to provide a service that can work for every pharmacy/equipment/PMR combination.
- If the anti virus software is sourced from the same supplier as the PMR then there is a one stop shop for resolving performance issues.
For further information contact the ePharmacy Help Desk on 0131 275 6600 or firstname.lastname@example.org
Pharmacist Independent Prescribers
(16 November 2016)
Scottish Government has identified an immediate requirement to identify a short-term solution to allow pharmacist independent prescribers (PIPs) who work in GP practices to prescribe electronically. This is part of the ongoing work to support the current and future resourcing pressures being faced by GP Practices and NHS Boards with a longer term solution likely to be provided by the current General Practitioner IT system reprovisioning project. A National Task and Finish group has been convened to support this work led by Ewan Morrison, Director of Pharmacy for National Services Scotland.
A potential solution has been identified and the National Task and Finish group are now moving to pilot this during November and December within NHS Forth Valley, Grampian, Greater Glasgow and Clyde, Highland and Lanarkshire. This will take place within a small number of selected practices.
What does this mean for you?
From November 2016 onwards you may start to receive GP10 forms which have been stamped on the bottom right hand corner with the word ‘PIP’ and annotated with the prescribing PIP’s GPhC number. It should be noted that this is not new activity but existing PIPs prescribing in a different way and it will mean a likely reduction on the number of handwritten prescriptions that are received from those individuals. The GP10 will appear as though it has been generated by a GP and the barcoded message will contain GP details. This is necessary to allow the prescription to be generated electronically and the counter signature provided by the PIP together with the stamp containing and the GPhC number and the PIP designation ensures that all legal requirements will have been met.
GP10N form colour
(29 September 2016)
Since the GP10N form was introduced Practitioner Services has been trying to see how we could improve data capture as it was difficult to obtain a clear view of the information once the prescription form was scanned.
The form colour has now been made lighter to achieve better information capture through prescription processing. Distribution of these lighter forms will start from now.
Note that the text on the form is unchanged.
PCA(P)(2016) 12 - Minor Ailment Service Directions and Service Specification
(21 July 2016)
Circular PCA(P)(2016) 12 regarding the Minor Ailment Service has just been issued to NHS Boards.
We have also replaced the link to the 2016 Directions in the MAS section of the website as a standalone document as well as within the circular.
Core service registration information from PRS now available in PCR.
(28 June 2016)
The Core Service Registration Information from PRS is now available in PCR.
The User Guide has been updated to include:
- 9.3 Note added regarding shared care (Smoking cessation)
- 10.4.1 Note added regarding core services report performance.
Please note: Depending on the patients a pharmacy has registered for MAS and/or CMS, and of those patients how many have a PCR record, some of the core service registration reports may return a large number of records. Where the number of records are large (in excess of 100) the response time between selecting the report and the results being displayed in the Browser may be longer (compared with other PCR reports). The following core service registration reports may be impacted.
- CMS registered patients with a record in PCR
- CMS registered patients with NO record in PCR [Should not have a high number of records returned as most CMS registered patients should have a PCR record]
- CMS registered patients with initial assessment complete set
- CMS registered patients with initial assessment complete NOT set [Should not have a high number of records returned as most CMS registered patients should have had an initial assessment]
- MAS registered patients with a record in PCR
- MAS registered patients with NO record in PCR
Pharmacists Customer Satisfaction Reports 2015
(22 March 2016)
The 2015 Annual Pharmacy contractor survey results are available for viewing at http://www.psd.scot.nhs.uk/professionals/pharmacy/customer-services.html Once again we are very pleased with the results.
In 2016 we are going to undertake the pharmacy survey electronically, the survey web-link address will be included in the email with your monthly e-schedule, please look out for it and continue to undertake and provide us with your scores, comments, suggestions as we want to continually improve our service to you. Don’t forget the compliments as we like to hear we are doing a good job, it makes it all worth it.
PCR version 11 is now available
(16 March 2016)
New functionality in PCR version 11 includes:
- Import of core service registration information from PRS
- Core service registrations totals on Pharmacy home
- Core service registration icons in patient home banner
- Core service registrations summary on patient home
- Core service registration icons displayed on pre-existing reports
- Core service registrations reports
Core service registrations reports:
- CMS registered patients with a record in PCR
- CMS registered patients with NO record in PCR
- CMS registered patients with initial assessment complete set
- CMS registered patients with initial assessment complete NOT set
- MAS registered patients with a record in PCR
- MAS registered patients with NO record in PCR
(Note: Totals exist for this information, however there is no link to report detail)
- MAS lapsed patients with a record in PCR
- MAS lapsed patients with NO record in PCR
- MAS registered and MAS lapsed patients with a record in PCR
Please be aware that while the core service registration functionality is implemented the data from the patient registration service will not be available until a later point in time. Further communication about this will be provided.
ATTENTION ! - RISK TO PAYMENT ACCURACY
(10 February 2016)
Practitioner Services Scanning Centre continues to receive submissions that are inadequately packaged by contractors. There is an increase in instances where package contents have burst out of the bag or the contents of the bag have not been banded securely. This increases the risk of prescriptions becoming separated from the correct contractor submission and therefore a risk to your payment. It also considerably increases the time to prepare the forms for scanning.
To assist our customers and reduce the risk to any contractor payment, Practitioner Services are issuing the following guidance:
- DON’T Overfill the bag (use 2 if necessary)
- DON’T Place loose scripts in bags
- DON’T Use sticky labels, staples or paperclips
- DON’T Wrap a prescription form round a block/brick of prescriptions – these can be easily torn
This bag is worth over £100,000 to a contractor!
- DO Tightly secure parcel
- DO Secure blocks/bricks of forms with rubber bands
- DO Keep form types together where possible
- DO Keep invoices separate
Tightly secured package
Secured blocks/bricks of forms secured
with rubber bands
Support from Smokeline
(26 January 2016)
Do you know all the ways that Smokeline can support people stopping smoking through your pharmacy? Behavioural support helps the client by providing encouragement, advice and motivation to quit and stay quit, and to assist the client in coping with cravings and withdrawal symptoms.
It also serves to optimise the use of, and compliance with, pharmacotherapy – maximising the client’s chance of success.
Here are some of the things we can do.
Advice Prior to & During quitting
Information on NRT / Medication / E-cigs
You can get a stock of Smokeline cards to pop in the NRT bag. These are available from your local public health resource library or you can contact Lizzie, the Engagement Officer for Smokeline on 07824 408 936 or email email@example.com
(19 January 2016)
Smokeline is the National Stop Smoking Helpline for Scotland. Trained smoking cessation advisers can offer advice on quitting, encouragement and praise, support during cravings and information on using NRT.
We have some social media scheduled throughout January which you may like to share to your followers. This includes tips and messages of encouragement. All Smokeline social media will go out via the NHS inform channels on Facebook and Twitter. We have daily tweets – please RT!
For more information and suggestions you can give your clients on using Smokeline, you can contact Lizzie, the Engagement Officer for Smokeline on 07824 408 936 or email firstname.lastname@example.org
Stopping smoking in January!
(5 January 2015)
You'll hopefully be getting lots of people coming into your pharmacy this New Year to quit smoking. We'd love it if, with every bag of NRT you give out, you could remind the quitter that Smokeline can provide them with support inbetween their visits. You can get a stock of Smokeline cards to pop in the bag. These are available from your local public health resource library or you can contact Lizzie, the Engagement Officer for Smokeline on 07824 408 936 or email email@example.com
Smokeline is Scotland's national stop smoking helpline, open everyday from 8am - 10pm. Trained Smoking Cessation Advisers can help people with advice during or prior to quitting, behavioural support, information on using NRT, referral/signposting to local services, sends out quit packs. They are happy to chat to people during cravings.
Smokeline is open 8am-10pm, seven days a week.
- Phone free 0800 84 84 84,
- Webchat at www.canstopsmoking.com
- Text CALL to 83434 for a call back from an adviser.
Controlled Drug Requisition Forms
From Monday 30th November, new legislation (Circular 019/2015: Misuse of Drugs (Amendment No. 2) (England, Wales and Scotland) Regulations 2015 (S.I. 2015/891) governing the paperwork to be used for stock orders for schedule 2 or 3 CDs in the community came into force. There will be no change to the existing arrangements for Scotland at this time.The Home Office has published details of a standard form which is for England only. Updates will be provided when any changes are introduced for Scotland.
A New Process for submitting your Invoices to Practitioner Services for Payment
(27 October 2015)
The following is applicable from your January 2016 Part 1 submission onwards, Practitioner Services no longer require Community Pharmacies to attach invoices to the prescription forms for which they relate to.
Our Sorting & Scanning Centre will introduce a new process which will make it easier and more efficient for any relevant personnel, for example Data Processing, Payment Verification and Health Boards to view these documents.
To help implement this process successfully, when submitting your prescription forms to Practitioner Services for payment, we ask that you:-
- Submit all invoices together in one batch at the rear of your bundle, no longer attached to the corresponding prescription form
- Only submit invoices – Not delivery notes
- Do not submit Certificates of Conformity to Practitioner Services
- It continues to be essential that you endorse the electronic claim and prescription form with any price (excluding VAT) and Out of Pocket expenses where applicable
(16 September 2015)
From September 2015 processing, Practitioner Services will begin the automation of Minor Ailments Service (MAS) claims.
Please continue to ensure that all relevant endorsements are applied both electronically and on the paper form. Barcodes are key to successful automation; therefore it is imperative that you check the quality of the print when the form leaves the printer. Best practice is to visually check that all details printed on the form are clear – not faint, not smudged and not defaced by any marks, prior to submission to Practitioner Services. Hand written endorsements should be printed clearly on the form. Failure to carry out these checks may result in incorrect reimbursement of claims.
Payment Schedule - Version 3.3
(24 June 2015)
The new electronic payment schedule originally contained some pages that do not change month to month. Rather than use unnecessary pages in the eSchedule with this information we have located it on our website. This contains the following information.
Please take note of the change log page regarding amendments made now that the paper adjustment sheets have ceased to be posted out. The outstanding information that used to be on these sheets is now in the warehouse and the e-schedules have been updated to include this information. From April 15 dispensing, all schedules are totally paperless.
- eSchedule Report contents page
- Payment Schedule Report Change Log
- Glossary of Supplementary and Service Payment Names – what they mean
- Explanation of some of the more complicated calculations used in the payment schedule
- Who to contact list for various questions about the eSchedule content
PCR version 10 Planned Implementation Date
(11 June 2015)
The implementation date for PCR 10 is currently planned for Tuesday 16th June 2015.
Version 10 delivers Pharmacy Technician access, a new pharmacy homepage, new Open Care Issue reports and other user prioritised changes.
The version 10 user guide is available here.
Note: Pharmacy Technicians who had agreement to be provided with access to PCR prior to version 10 will be changed over to the Pharmacy Technician Role with the associated access and functions .
Removal of 14 Day Claim Modification Limit
(1 June 2015)
A change was introduced in March 2015, making it possible to cancel, edit and re-claim the electronic message, as often as required, to support dispensing whilst the prescription form is still at the pharmacy. This removes the need to score out barcodes as the claims can be modified to correctly reflect the dispensing.
It should be noted that although it is possible for a pharmacy to modify and resubmit an electronic claim after the prescription form has been submitted to PSD, the information may not be used if the prescription form has already been used as part of prescription processing (scanned by PSD).
Examples of where this change supports electronic claiming:-
Not Collected - Electronic claims that have been submitted for dispensings that are subsequently not collected can now be electronically modified appropriately i.e. electronically endorsed Not Collected.
Instalment Dispensing - Electronic claims that have been submitted for instalment dispensings that are subsequently not collected - e.g. only 3 out of 4 instalments dispensed - these can now be electronically modified appropriately - i.e. electronically amend the quantity and number of instalment dispensings.
Short Supply – Electronic claims that have been submitted for dispensings that subsequently require an invoice price can now be electronically modified appropriately i.e. electronically endorse with a Special price.
(30 April 2015)
The Unscheduled Care section of the website has been updated with version 19 of the following information:-
- What's New
- Professional to Professional Contact Numbers (restricted access)
- Individual Authorisation form
Please note that they are only producing this in an electronic format.
ePharmacy News - Issue 13
The latest edition of ePharmacy News has been published on the website and hard copies have been sent to all Community Pharmacies in Scotland.
- Programme Update
- Automation Updates
- PCR Phase 10
- CMS Now/CMS Going Forward
- Smoking Cessation
- Gluten-Free Food Service