{"id":57,"date":"2024-05-16T18:51:11","date_gmt":"2024-05-16T17:51:11","guid":{"rendered":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/nhs-borders\/interpreting-services\/"},"modified":"2025-06-19T16:10:53","modified_gmt":"2025-06-19T15:10:53","slug":"interpreting-services","status":"publish","type":"page","link":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/pages\/interpreting-services\/","title":{"rendered":"Interpreting Services"},"content":{"rendered":"\n<p><strong>Changes in how to access telephone interpreting<\/strong><\/p>\n\n\n\n<p>From 1<sup>st<\/sup>&nbsp;April the contact details and access codes for our telephone interpreting services changed.&nbsp; You will still be able to access the service via a mobile app as well as by telephone.&nbsp; New details are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By telephone: 0330 088 2443<\/li>\n\n\n\n<li>Using the app: Download the ILClient App free from the App Store<\/li>\n<\/ul>\n\n\n\n<p>As previously, you will need a 6-digit department code to use both options and a one-off access code for the mobile app.&nbsp; You will also need to access the list of language codes.<\/p>\n\n\n\n<p>Please visit&nbsp;<a href=\"https:\/\/www.nhsggc.scot\/staff-recruitment\/hrconnect\/staff-banks\/interpreting-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">NHSGGC Interpreting Services<\/a>&nbsp;to find all the information you need.<\/p>\n\n\n\n<p>In keeping with the current protocol, telephone interpreting should now be used for all appointments under 46 minutes.&nbsp; This applies to all short appointments unless&nbsp;the patient has additional vulnerabilities or is a child over 2 years old.<\/p>\n\n\n\n<p>Access to spoken language and British Sign Language face-to-face interpreters remains unchanged and is still accessed through&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.nhsggc.scot\/staff-recruitment\/hrconnect\/staff-banks\/interpreting-services\/\" target=\"_blank\">NHSGGC Interpreting Services<\/a>.<\/p>\n\n\n\n<p>By law, we MUST provide professional interpreting support for our patients at all appointments.&nbsp; For in-patient stays, interpreting support must be provided at least once a day.&nbsp; This is paid for centrally not by individual departments or services.<\/p>\n\n\n\n<p>Updated wall charts and supporting resources are also available from the website.&nbsp; A digital copy of the \u201cHow to Access Interpreting Support\u201d flowchart can be found&nbsp;<a href=\"https:\/\/www.communitypharmacy.scot.nhs.uk\/media\/7201\/how-to-leaflet-apr-23.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.&nbsp; For further information or resources, please go to&nbsp;<a href=\"https:\/\/www.nhsggc.scot\/staff-recruitment\/hrconnect\/staff-banks\/interpreting-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">NHSGGC Interpreting Services<\/a>&nbsp;or email&nbsp;<a href=\"mailto:equality@ggc.scot.nhs.uk\">equality@ggc.scot.nhs.uk<\/a>.<\/p>\n\n\n\n<p><strong>Direct Patient Access to Telephone Interpreting Service &#8211; New Languages Added<\/strong><\/p>\n\n\n\n<p>The patient leaflet on direct access to telephone interpreting is now available in 40 languages.<\/p>\n\n\n\n<p>This important resource explains how to use our telephone interpreting service to contact any NHS Greater Glasgow and Clyde service.&nbsp; For example, patients can use the service to call from home and make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.<\/p>\n\n\n\n<p>The leaflet explains how to use the service by calling or by using a mobile app.&nbsp; &nbsp;It provides codes specific to patients using NHSGGC services so can only be used for this purpose.&nbsp;<\/p>\n\n\n\n<p>All leaflets are available on the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.nhsggc.scot\/staff-recruitment\/hrconnect\/staff-banks\/interpreting-services\/#direct-patient-access-anchor\" target=\"_blank\">NHSGGC website<\/a>.&nbsp; Please make them available to any service users who need this support.<\/p>\n\n\n\n<p>If you have any questions or require a language not yet produced, please contact us at&nbsp;<a href=\"mailto:equality@ggc.scot.nhs.uk\">equality@ggc.scot.nhs.uk<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Responsible Person: Trish Cawley<br>Last Updated: 28\/05\/24<\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"nhsuk-card__description\">Changes in how to access telephone interpreting From 1st&nbsp;April the contact details and access codes for our telephone interpreting services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":4,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":1861,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/pages\/57\/revisions\/1861"}],"up":[{"embeddable":true,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-ggc\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}