When accessing a pharmacy shared mailbox for the first time, you need to type in the full NHS Mail address to help Outlook find it!<\/p>\n\n\n\n
Email via community pharmacy shared mailboxes is now the primary method of communication between NHS Lothian and community pharmacies. It is important that ALL<\/strong> pharmacy staff have their own NHS Mail Outlook accounts linked to the shared mailbox and staff check this mailbox at least three times a day throughout the week. Emails will include <\/p>\n\n\n\n If you have recently received login details for your new NHS Mail Outlook account ending in nhs.scot, you should log in (ideally using the Edge or Chrome browsers) at https:\/\/outlook.office.com\/mail<\/a><\/p>\n\n\n\n All requests regarding Outlook accounts should now be self-logged by users in community pharmacies using the NHS\u2019s IT portal Fresh Service which is accessible from all community pharmacy computers( if not accessible you may need to ask your own IT dept to allow it) .\u00a0Another user in branch with an NHS email address can request an NHS mail account on your behalf if needed. \u00a0Requests which can be logged on Fresh Service include:<\/p>\n\n\n\n The benefits to community pharmacy users of using Fresh Service include:<\/p>\n\n\n\n You can log in (at the login page, please use an NHS email account as a username- you may need to click login with SSO ) to Fresh Service at:<\/p>\n\n\n\n Fresh Service <\/a><\/p>\n\n\n\n The Fresh Service portal should be self-explanatory but there are instructions here: Support Ticket Guide<\/a>. If you have any problems accessing the new portal please ensure your own IT department has allowed you to access the new site. Any other issues should be discussed with IT on 0131 536 5050.\u00a0<\/p>\n\n\n\n If you are a locum or have any problems logging into Fresh Service to log a request, please email completed forms to loth.cpdt@nhs.scot to submit on your behalf.\u00a0Please note Fresh Service replaces the previous process of using email or Service Now. <\/p>\n\n\n\n When logging into Outlook at the beginning, you may be prompted by the screen to set up authentication method.\u00a0 Multi Factor Authentication app can be problematic and stop working suddenly via the Authenticator App \u2013 it\u2019s best to choose to verify using a 6 digit code texted to your personal mobile instead. We therefore strongly recommend you\u00a0avoid downloading the authenticator app and instead choose the process where Outlook will text a six digit code to your mobile phone.\u00a0 To set this up, click the link \u2018I want to use a different method\u2019 then choose \u2018phone\u2019 and continue to fill out your details.<\/p>\n\n\n\n If you just have forgotten your password, but have successfully logged into your account within the last few weeks and MFA is working fine for you, you can try resetting your password via this link: https:\/\/passwordreset.microsoftonline.com<\/a><\/p>\n\n\n\n When choosing your new password, remember that it needs to be at least 14 characters long, and contain a mix of upper and lower case characters, plus a number. It should not be easily guessable, not contain your name or the word ‘password’, or be the same as previous passwords used. Further details can be found in the document in the Useful Links section below.<\/p>\n\n\n\n If this doesn\u2019t work for you, you can either log a password reset request via Fresh Service or call eHealth on 0131 536 5050 (9am-5pm, Mon to Fri) to log a Service Now request for you.\u00a0 You will receive a new password letter at the pharmacy.<\/p>\n\n\n\n If you are unable to log into Service Now to log a request, please email completed forms to loth.cpdt@nhs.scot<\/a> to submit on your behalf. <\/p>\n\n\n\n For certain requests IT may say that you need an NHS line manager to put it through – just remind them that you are an external contractor and not NHS staff and therefore have no NHS line manager!<\/p>\n\n\n\n Updated JN 7\/4\/26<\/p>\n","protected":false},"excerpt":{"rendered":" NHS Mail (Outlook) Accounts When accessing a pharmacy shared mailbox for the first time, you need to type in the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":15,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/pages\/69","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":19,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":1037,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/pages\/69\/revisions\/1037"}],"up":[{"embeddable":true,"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/pages\/15"}],"wp:attachment":[{"href":"https:\/\/www.communitypharmacy.scot.nhs.uk\/nhs-lothian\/wp-json\/wp\/v2\/media?parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Fresh Service Portal<\/h2>\n\n\n\n
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Multifactor Authentication (MFA)<\/h2>\n\n\n\n
Password Resets<\/h2>\n\n\n\n
Support<\/h2>\n\n\n\n
Useful Links<\/h2>\n\n\n\n
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