Continence Care Service (elms2)

On 5 June 2023, a new Continence Care system is being launched for all pharmacies in East Lothian, Midlothian and Edinburgh only.  This system is administered by Edinburgh Council (not the NHS), but elms2 will be used by NHS Lothian Continence Care to send incontinence requests to pharmacies (instead of the current emails to pharmacy shared mailboxes). 

elms2 will also make it much easier for pharmacies to view these requests and send claims back without having to worry about posting paper forms off.  More supporting information and a training video about how to use this system can also be found here on NHS Lothian's intranet:

http://intranet.lothian.scot.nhs.uk/Directory/eHealth/Training/OtherClinicalCourses/Pages/ELMS.aspx 

 elms2 login page:  Login to elms2

elms2 system support contacts for Community Pharmacy from 5 June 2023:

• If you need to request access, please email: elms2@edinburgh.gov.uk from your pharmacy's NHS Mail shared mailbox providing your contractor number, full name, work email and contact telephone number
• For any patient order queries, email continence.care@nhslothian.scot.nhs.uk or telephone 0131 537 4572 - service is open Monday to Friday: 9am to 3pm (closed between 12.15 and 1pm)
• For any technical queries, please contact elms2@edinburgh.gov.uk 
• The elms2 learning support video can be found at elms2 Training  

 If you are having difficulty accessing the video on our NHS Lothian intranet, you can access the training document instead.

All pharmacies based in West Lothian should continue to receive the usual continence care requests direct to their pharmacy's shared mailbox.