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Patient Rights (Scotland) Act 2011

The Patient Rights (Scotland) Act 2011 was created to strengthen the rights of everyone using NHS services in Scotland and to ensure that healthcare is person‑centred, safe, and effective. It became law after being passed by the Scottish Parliament on 24 February 2011 and receiving Royal Assent on 31 March 2011.

The Patient Rights (Scotland) Act 2011 requires all contractors and dispensing applicant contractors to report their customer complaints and whistleblowing information on a quarterly basis.

Community Pharmacy Contractors are contractually obliged to supply this information to the Board, even if there are no complaints raised in the quarter. Those who do not supply this information are in a breach of their Terms of Service.

On a quarterly basis, Community Pharmacy Contractors will be asked to submit their NHS complaints information to the Board.

Quarterly Reporting Tool

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Useful Resources:

Patient Rights (Scotland) Act 2011

Charter of patient rights and responsibilities – revised: June 2022 – gov.scot